The common factor in any feedback from our clients is the superb and committed people that work for Capita Customer Solutions.  They are what differentiate us and are key to our success.  Hear from just some of them in their own personal and professional journey with us.

 

Amanda O'Sullivan

Amanda O'Sullivan

Service Delivery Manager

I started with Capita Customer Solutions in December 2007 working on a customer surveying contract for one of our banking clients. In the years since I have progressed upwards in number of customer service roles including Agent, Team Lead and Supervisor. Most recently I was promoted to Service Delivery Manager. My experience with Capita Customer Solutions is entirely positive. When I first started, I lacked belief in my own abilities. Fortunately, others spotted and encouraged my strong work ethic and people management skills. As a result, I feel I have developed enormously not just in my work but also in my personal life. My friends and colleagues here at work have had huge input to where I am today.

Michael O'Brien

Michael O'Brien

Service Delivery Manager

I really enjoy working for Capita Customer Solutions and the values we represent. My career here began as a Collections Agent in August 2012. Since then I have been given the opportunity, through encouragement, training and promotion, to work across several telco contracts in roles such as Credit Control Team Lead, Collections Supervisor and Credit Risk & Collections Supervisor. These have brought me to my current role as Service Delivery Manager with one of Ireland’s best known telecommunications companies. I have learnt a lot in my time here and the coaching and leadership I have received has aided my career progression along the way. I really appreciate the opportunities Capita Customer Solutions has given me. In organisations like Capita Customer Solutions, managers act as coaches and mentors instead of enforcers. Here, I feel the role of a manager is simply to remove obstacles from the paths of an employee so that the employee can succeed and grow. Unlike traditional organizations where managers sit at the top of the pyramid, in great organizations like this one managers sit at the bottom and help push people to the top. As Henry Ford once quoted “Coming together is the beginning. Keeping together is progress. Working together is success.”

Caitríona Barry

Caitríona Barry

Principal Solutions Architect

I joined the company in 2002 as a Software Developer responsible for the development and maintenance of systems. I later took on client facing roles including Business Analyst and Project Manager before becoming Software Development Manager (during which time I was part of the team in Poland that set-up our Polish operation) and then IT manager before joining the Professional services team in 2012 as Principal Solutions Architect. Since joining Capita Customer Solutions, I’ve seen the company grow from strength-to-strength in size and in expansion of its services. I am proud to be part of that growth and I have developed personally and professionally throughout my tenure in what is a challenging and rewarding career. My career here has given me the opportunity to work with great people in all parts of the organisation as well as meet new people every day through clients, suppliers and beyond. Because of the vast range and nature of our services and clients, I am constantly learning about different industries and technologies. This brings variety to my role and new challenges every day which keeps me motivated, interested and eager to continue to contribute to the success of the company.

Máire McCarthy

Máire McCarthy

Operations Director

I joined the company in September 2014 as Head of Auditing on the Bord Bia contract, managing a team of field auditors for the client’s Quality Assurance Schemes. In September 2015 I was given the additional responsibility of our Fáilte Ireland Inspectorate & Customer Service contract, managing a separate team of nationwide assessors. In 2014 I successfully applied for and attained a Nuffield Farming Scholarship, to travel around the world and collate information on Agriculture to share and bring home to the industry in Ireland. Capita Customer Solutions has been hugely supportive of me throughout my journey, allowing me time to travel and giving me the technology that enabled me to update my story as I went. As Head of Auditing, my mantra is 'every day is a school day' - we are constantly striving to support and improve the 'partnership service' we have with our clients. We have a wonderful story to tell - farming & tourism are intrinsically linked. Having come from a banking background my move was a huge change of working lifestyle for me, but I can honestly say I have never looked back.