We are delighted to advise that, following a rigorous audit of our people, processes and systems, we have achieved the CCA Global Standard, Version 6. This is a significant certification because CCA Global Standard© is recognised as the definitive standard for customer contact operations. Capita Customer Solutions has held the CCA accreditation since 2008. It has played a pivotal role in both ensuring we continue to provide best possible customer service to our customers as well as attracting new customers. CCA Global Standard© is an independent audit of our customer contact operation against industry developed and approved requirements. Version 6 supports an enterprise-wide ownership of the customer, providing a platform for excellence in customer service.

As part of our audit, 10 of our employees (5 from both our Clonakilty and Lodz offices) volunteered to present their ‘Project Champion’ stories to the CCA to demonstrate our excellence in customer service, going above and beyond daily roles and routines in order to improve service to our clients and their customers. Such was the impression created, the CCA awarded each of our ‘Champions’ certificates of distinction in recognition of their engagement and commitment.

Paddy Morrissey, Managing Director, Capita Customer Solutions commented; “We are delighted with the CCA Global Standard Version 6 certification. It is a recognised industry benchmark that reflects the commitment of our management team and our people who strive to deliver excellence to our clients and their customers at all times. Special thanks goes to Sarah Proudford, our Quality Manager, who continually drives the Quality agenda across the organisation and her great work has helped us in securing this accolade.”