We are delighted and proud to have won the category of ‘Support Team of the Year’, won by our Lean-as-a-Service (Laas) Team, at the 2018 CCMA , Irish Customer Contact & Shared Services Awards, announced recently at their awards ceremony in Dublin.

Their award citation read:
“Their story to date reflects their impact on the business in a number of areas including; standardisation of contact centre management practices, development of a continuous improvement culture and driving cultural change by embedding new ways of working.”
In addition “The success of LaaS to this point has allowed the team to offer external consultancy services to their clients, helping to strengthen these relationships through value added offerings.”

We were shortlisted in 4 of the seventeen categories.
Our 3 other shortlisted nominees were:
-Team Leader of the Year – Mandy O’Sullivan
-Best Training & Development Programme – POD
-Best Sales Campaign – BGE Telesales Retention Team

According to Managing Director, Paddy Morrissey, their selection reflects “exemplary commitment to the business and offers an insight into the can-do attitude of all of our employees across the company.”

Of the winning team Paddy said, “Many congratulations to the LaaS team – great achievement and well deserved.”

To learn more about our Lean-as-a-Service click https://bit.ly/2ztqnGm