IITD endorses our 'Customer First' Programme
As part of our on-going commitment to clients to ensure that our customer-facing advisors/agents are trained to a high standard in all areas, particularly in the area of Customer Care Skills, we are delighted to roll out a new, 2 day Customer Care programme called ‘Customer First’.
Designed by our People & Organisation Development (POD) Team, The Irish Institute of Training & Development (IITD) has endorsed the quality of this programme and has agreed to provide each successful participant with a certificate of accreditation.
Here’s what IITD, www.iitd.ie, had to say about our programme.
"IITD, as the professional body for learning and development in Ireland, is delighted to endorse the Capita Customer Solutions Customer Care Programme 'Customer First'.
The strength of the collaborative approach to building the programme demonstrates excellence, best practice and innovation in the development of customer care competencies.
The inclusion of strong delivery methodologies, including peer learning, knowledge sharing, coaching and dynamic practise sessions, will successfully support customer facing individuals to reach their potential as customer care advisors.
We are confident that successful participation on this programme will enable those individuals to care for their customers with greater confidence, initiative and commitment in order to achieve business obligations."
Capita Customer Solutions POD Manager, Una FitzGerald said of the course;
“We are delighted to be launching this focused, fresh and dynamic Customer Care training and are thrilled that the IITD have seen fit to endorse our content and learning methodologies. We are looking forward to seeing the positive impact on the service provided to our client’s customers.”