Due to ongoing pressure on public finances, budgetary constraints are forcing Public Sector organisations to identify more cost effective and efficient ways of providing their services to Irish citizens. Simultaneously, those same citizens are increasingly demanding that the public sector delivers the same type of service consumers receive from companies in the private sector; specifically, the ability to self-serve, using the channel of their choice, 24 hours a day, seven days a week.
We are the provider of choice for many public sector bodies and have a long and proud record of providing services to the sector bodies since 1996 when we first partnered with the Department of Agriculture, Food and the Marine. Since then bodies as diverse as Personal Injuries Assessment Board, Fáilte Ireland and Iarnród Éireann Irish Rail have chosen us to deliver services such as call centre management, registration and audit and inspection. 40% of our clients now come from the Public Sector and the many long-standing and uninterrupted contracts we have are testament to the regard in which they hold our services
We have worked in partnership with many of these clients to respond to the challenges facing them by helping them to move key elements of their service provision online and / or automate specific processes. Where our public sector clients have digitised, both the organisation and the citizens they interact with have rapidly seen the benefits; the former through reduced costs to serve and greater efficiencies, the latter through better and timelier services.