Travel and tourism
Your chosen partner in the travel and tourism sector must be able to represent you in a friendly, helpful and informative manner that promotes a welcoming ethos at all times. The provider must also deliver a professional service that strives to meet and exceed service levels with a robust governance model and aligned objectives. We know how susceptible the travel and tourism industry is to external events such as industrial action and extreme weather conditions that can drive customer contact increases and being able to respond on a multilingual, multichannel, 24/7 basis is critical to the success of any business in this sector.
Capita Customer Solutions is ideally positioned to satisfy these requirements. Our solutions leverage our experience as a leading provider of bespoke, white labelled, multilingual contact services to a diverse range of clients in multiple industries including some of the world’s leading online car rental companies. We also work extensively with tourism industry organisations such as Fáilte Ireland and the National Tourism Development Authority in Ireland providing inspections and audit services on their behalf.