Credit management services
Capita Customer Solutions has provided credit management services since 2004, partnering with leading Irish telecommunications and utilities companies to deliver sophisticated credit management solutions on their behalf. Recently another client asked us to extend our existing customer care service to include a multi-lingual collections component.
Our operational experience and expertise mean that we are recognised as the foremost Irish provider of outsourced credit management services. We differentiate ourselves by delivering bespoke solutions that are tailored to our clients’ requirements, are configured to fit neatly in to all stages of a debt path, and which align the treatment of arrears with our clients’ customer care philosophies.
We designed and developed our own in-house system called Collectsure to manage end-to-end collections. The platform enables our teams to identify high-risk customers and repeat offenders; segment customers according to their payment history and other variables; place customers on an appropriate chase path; deploy communication channels appropriate to the risk profile; and record all customer engagements. Our clients particularly appreciate our risk analytics services which enable us to identify and notify problematic accounts at an early stage thereby facilitating prompt intervention.
Our external certifications and awards provide validation of the quality of our credit management services. We are accredited by the Contact Centre Association to Level 5 for call handling, are members of the Credit Services Association and in 2015 our Vodafone Ireland team was chosen as Credit Management Team of the Year by the Contact Centre Management Association.