"Capita Customer Solutions has been our service provider for quality assurance services, as defined by our legislation and regulations and our role as a State Authority, following a competitive tender process in 2013.  In that time, while they are a very commercial organisation, Capita Customer Solutions has been a truly collaborative partner with us in moving from a paper based system to a fully online one, while also being sensitive to the obligations, realities and responsibilities that we, as a State organisation, must recognise and comply with.  The success of that collaboration can be measured by the reaction from our stakeholders, and, in our experience to date, our stakeholders, both public and private, have been more positively engaged and understanding than heretofore.  This, to us, is success."

John Mulcahy
Head of Hospitality
Fáilte Ireland