Our experience has been built over 20 years in the Irish and international business process outsourcing space.  Capita Customer Solutions is particularly proud of our contract longevity and client retention rates as they stand testament to the success of our client and customer focused ethos.  You can be confident that our bespoke solutions, experience and expertise will ensure the best possible service at all times.

We have implemented a strategic and proactive approach that ensures our service delivery keeps pace with client requirements and growth at every step, without incurring any adverse impact on the customer experience or service levels.  Our approach is predicated on continuous investment in people, processes and technology to guarantee a flexible business infrastructure and resource model that more than corresponds with clients’ growth expectations.

Given our experience and partnerships with multiple clients in the utilities, telecommunication, media, travel, financial services, agriculture, food & drink, lifestyle and public sectors, we are certain we can deliver the following high quality and mutually beneficial outsourced services on your behalf:

  • Customer service and sales
  • Credit management
  • Finance and administration
  • Multilingual services
  • Registration and traceability
  • Inspectorate and quality assurance

We look forward to speaking with you and discussing your specific requirements in detail.