News and Events

Tuesday, August 10, 2021

CCS celebrates twenty-five years of calf registrations with the Minister for Agriculture

60m blue cards issued since 1996 Charlie McConalogue, TD, Minister for Agriculture, Food, and the Marine (DAFM), visited the offices of Capita Customer Solutions (CCS) in Clonakilty recently, to cele...Read more

Thursday, July 15, 2021

Future-proofing your CX Strategy

By Paddy Morrissey It goes without saying that we have just been through a transformative and defining fifteen months. Companies the world over had to react fast, adapting and rethinking how they ope...Read more

Tuesday, May 25, 2021

CCS named as one of Ireland’s best places to work

We are delighted to say that Capita Customer Solutions has just been ranked as one of the top 100 employers in the country! The Sunday Independent, in partnership with international market research c...Read more

Wednesday, September 9, 2020

IWD 2020

To mark International Women’s Day 2020 we featured the stories of some of the well-known women in our business, each with their own story and career pathway to date, just a reflection on the many supe...Read more

Wednesday, September 9, 2020

Keeping Pride Alive 2020

Despite most colleagues working from home so many took part in our #KeepingPrideAlive week here in Customer Solutions.  Heartening to see the involvement of kids in our Pride Art competition and in th...Read more

Monday, November 25, 2019

CCMA Awards

Delighted for colleagues who represented us recently at CCMA Irish Contact and Shared Services Awards 2019. Three nominations, 2 awards, one very proud company. Winner of Outsource Partnership of the ...Read more

Tuesday, September 17, 2019

CCA Excellence Awards

We are delighted to have been shortlisted in two very competitive categories in the 2019 CCA Excellence Awards. Very proud of the teams concerned.  Looking forward to the interview phase before awar...Read more

Wednesday, June 19, 2019

Sales Champs!

We recently attended the Irish Sales Champions 2019 Awards ceremony in which we were shortlisted in three highly competitive categories.  We are delighted to announce that our team has come home with ...Read more

Monday, April 1, 2019

Wellbeing Champions

We recently introduced our Wellbeing Champions in our offices in Little Island, Clonakilty and Sligo. All of our champions are colleagues who volunteered to take on the role of Wellbeing Champion at ...Read more

Monday, January 28, 2019

Capita announces Electric Ireland contract

Cork based Capita Customer Solutions (formerly known as SouthWestern) has signed a three-year contract worth c.€12m with Electric Ireland, Ireland’s largest energy supplier, for the provision of credi...Read more

Friday, December 21, 2018

Innovator 2018

This week our All Ideas Matter (AIM) committee presented colleague Karen Moroney with the award of ‘Innovator of the Year 2018’. According to Jenifer Wycherley , Head of Professional Services & ...Read more

Wednesday, December 19, 2018

CSR 2018

We are proud to have had Pieta House as our corporate charity for 2018.  Final cheque for €3,595 presented to  Pieta House this week, which brings total funds raised by staff & management during t...Read more

Monday, November 12, 2018

CCMA Awards 2018

We are delighted and proud to have won the category of ‘Support Team of the Year’, won by our Lean-as-a-Service (Laas) Team, at the 2018 CCMA , Irish Customer Contact & Shared Services Awards, ann...Read more

Friday, November 2, 2018

CCMA Shortlisting

We are delighted to be shortlisted in four categories in the 2018 Irish Customer Contact & Shared Services Awards.  This is a superb opportunity to put our people in the spotlight to acknowledge t...Read more

Monday, October 15, 2018

RPA-as-a-Service launched

We are proud to introduce RPA-as-a-Service, powered by Capita Customer Solutions. This brings together our extensive expertise in managing and hosting Business Process solutions, and combining it with...Read more

Thursday, September 6, 2018

Interview with Martin Ryan, CCO

As one of the largest employers in West Cork, our Chief Commercial Officer, Martin Ryan speaks to John Daly in an Irish Examiner supplement focussing on 'Clonakilty Living' See full interview here ...Read more

Friday, June 22, 2018

Irish Sales Champions Awards 2018

We were recently shortlisted in the annual Irish Sales Champions Awards, celebrating the competitive spirit, ingenuity and tenacity of Irish sales personnel. Gary Collins, in the category for Telesale...Read more

Friday, November 24, 2017

CCA Gold Award

At their recent Annual Awards Ceremony, CCA Global presented our colleague David Hegarty with the Professional of the Year – Gold Award in the CCA Global Standard© Achievement Awards As part of the w...Read more

Wednesday, November 15, 2017


Capita Customer Solutions attain ‘High Commendation’ in the category of ‘Credit Management Team of the Year’ 2017 in the annual CCMA Awards at a recent ceremony hosted by CCMA Ireland, attended by the...Read more

Tuesday, October 3, 2017

Sleeping Bags for Cork Simon Community

As part of our commitment to Cork Simon as our local corporate charity for 2017 Capita Customer Solutions looked at what we could do to support them and get help directly to those who use the services...Read more

Monday, July 10, 2017

IITD endorses our 'Customer First' Programme

As part of our on-going commitment to clients to ensure that our customer-facing advisors/agents are trained to a high standard in all areas, particularly in the area of Customer Care Skills, we are d...Read more

Friday, June 16, 2017

Sales Champions

Capita Customer Solutions were delighted to attend the annual Irish Sales Champion Awards 2017 at the Guinness Storehouse yesterday evening. We were led on the night by our two shortlisted colleagues,...Read more

Thursday, May 25, 2017

Supporting STEM

Capita Customer Solutions is delighted to play it’s part in supporting & promoting #STEM subjects to second level students – after all they are the future entrepreneurs, business owners and decisi...Read more

Thursday, May 18, 2017

Ministerial visit

Michael Creed, TD, Minister for Agriculture, Food and the Marine (DAFM), visited the offices of Capita Customer Solutions (formerly SouthWestern) in Clonakilty to see a range of services delivered by ...Read more

Monday, May 8, 2017


The CoderDojo movement believes that an understanding of programming languages is increasingly important in the modern world.  CoderDojo have  built a global network of free, volunteer-led, community-...Read more

Friday, April 21, 2017

Work placement experience

Four undergraduate students from Cork Institute of Technology and Institute of Technology, Tralee, all studying for BSc in Agriculture degrees, recently completed a 12-15 week work placement at Capita...Read more

Friday, March 24, 2017

Business Development Director appointed

Capita Customer Solutions announces it has appointed Martin Ryan as Business Development Director, as the company seeks to expand its footprint in the Irish market. Martin is a key addition to the Sen...Read more

Friday, November 25, 2016

Capita Customer Solutions awarded CCA Global Standard, Version 6

  We are delighted to advise that, following a rigorous audit of our people, processes and systems, we have achieved the CCA Global Standard, Version 6. This is a significant certification because CC...Read more

Monday, November 7, 2016

Capita and West Midlands Fire Service launch 999EYE

An innovative solution has been launched that enables emergency control rooms to be at the heart of unfolding incidents by viewing live footage streamed from eye witnesses at the scene. Launc...Read more

Tuesday, October 25, 2016

Thesis research presented at conference

As a 2015 Nuffield Scholar*, Máire McCarthy, Director of our Inspectorate and Quality operations, recently presented the findings of her thesis, ‘Women who influence in Agriculture’ at the annual Nuff...Read more

Tuesday, September 27, 2016

Senior appointments at Capita Customer Solutions

Capita Customer Solutions has appointed Paul McSweeney as its new chief operating officer as the company seeks to build and grow its capabilities. Paul joins Capita from Turas Nua, and was previously ...Read more

Tuesday, September 13, 2016

Forbes top 100 world innovators

Respected American business magazine, Forbes, has featured Capita in its listing of the world’s 100 most innovative companies for the third year running. The list consists of firms that inves...Read more

Tuesday, August 9, 2016

Paddy Morrissey interview with Southern Star

MD of Capita Customer Solutions, Paddy Morrissey, was recently interviewed by the Southern Star newspaper.  See the attached link for entire piece. Capita boss sees a bright future for Clonakilty bas...Read more

Tuesday, July 19, 2016

Capita Customer Solutions

Capita has announced that Cork-based firm SouthWestern, one of the leading domestic providers of outsourced managed services in Ireland, will today begin trading as Capita Customer Solutions. The bus...Read more

Friday, July 15, 2016

Irish Sales Champion Awards 2016

Huge congratulations to our colleagues Sheila Desmond and John Paul Long at the recent 6th Annual Irish Sales Champion Awards held at the Guinness Storehouse in Dublin.  Sheila, working on the Bord Ga...Read more

Friday, July 15, 2016

Training Awards

Capita Customer Solution’s Learning and Development department were delighted to be shortlisted for Best Leadership Development Initiative at the recent IITD National Training Awards 2016, for their “...Read more