Capita Customer Solutions attain ‘High Commendation’ in the category of ‘Credit Management Team of the Year’ 2017 in the annual CCMA Awards at a recent ceremony hosted by CCMA Ireland, attended by the key players in the Irish contact centre industry.
The judges noted that Capita Customer Solutions provided a very strong case for making it easier for client customers to contact them, resolving issues quickly and finding sustainable solutions to deal with debt collection. Their citation stated “It was clear from their submission that they had very clear goals, objectives and strong supporting metrics. The judges would like to Highly Commend Capita for continuing to excel in this key business activity.”
Paddy Morrissey, MD, Capita Customer Solutions commented “This award is well-deserved to the team who go over and above client expectations at all times. They exemplify the ‘can-do’ attitude that all our teams demonstrate for each of our clients on a daily basis. Congratulations to Ursula, Michael, AnneMarie and the team!”