Since the Commission for Energy Regulation (CER) oversaw full market opening in 2005, the Irish retail electricity and gas market has seen the advent of intense competition. Residential and commercial consumers now have multiple choices with regard to their preferred supplier and therefore the importance of delivering a superior customer experience allied with an integrated, seamless, single view of the customer is more critical than ever.
Through our work with some of the most significant and well-known brands in the sector we have built a deep understanding of the challenges facing the industry such as:
- Protecting your relationship with your customers by delivering a consistent and personal customer experience irrespective of the contact channel resulting in a positive outcome which reduces churn and secures revenue
- Building on the foundation of positive customer experience by exploiting the opportunities for cross selling gas, electricity and boiler servicing across the customer base on all appropriate customer contacts
- Finding a partner best positioned to provide a ‘single conversation’ for customers; who will align with retention strategies by building loyalty across the customer base; and who will reduce the overall cost to serve and drive unnecessary costs out of the business
- Ensuring that all activities are discharged in a manner that is fully compliant with industry regulation
We are always looking to expand our range of services and clients in the Utilities sector and are keen to talk to companies who want to partner with a provider with extensive sectoral experience, expertise and insight.