CollectSure is an end-to-end collections solution developed and supported in-house by Capita Customer Solutions to provide a low-cost, flexible solution based on specific client requirements. It is being used by several high profile clients in the Irish and European markets.
CollectSure is being continually reviewed and updated with new features to support enhanced collections processes, new payment channels and contact channels.
Key Features & Benefits
- Data Segmentation by customer profile, credit score, age of debt, outstanding balance etc.
- Automation of workflows relating to collections efforts and prioritisation, both internally and for our clients
- Behavioural Scoring
- Support multiple payment options
- Ability to switch on/off functionality
- Champion vs Challenger on treatment and collection paths
- Cure Rate reporting and strategy
- Reporting and M.I to provide real-time visibility of customer behaviours and cost to collect
- Seamless 3rd Party Integration with predictive dialler, ERP systems (SAP, Oracle), Billing Systems and Apps
- PCI Compliance
- Speed to deploy
- Low set-up cost
For more information, contact our Chief Commercial Officer Martin Ryan