Capita Customer Solutions works in partnership with high-profile public sector and government bodies and blue-chip private sector clients to deliver robust, flexible and scalable outsourced business processes in the following areas:

  • Customer service and sales
  • Credit management services
  • Agribusiness services
  • Quality Assurance services
  • Finance Processing services
  • Multilingual services

Our private sector clients traverse multiple sectors including telecommunications, utilities, media, travel, financial services, agriculture, food & drink and tourism.  In the public sector we partner with bodies providing government programmes in areas as diverse as rental, personal injury, livestock registration, farm inspection and food quality. The expertise that comes from working in that variety of business sectors informs the evolution of our operational delivery and is invaluable and reassuring for our existing and future clients. 

We draw upon the experience that comes from 20 years in the Business Process Outsourcing market servicing indigenous and international clients and their customers. Now, as part of the Capita family, we can leverage the even wider breadth of expertise of our 75,000 colleagues worldwide and the cutting-edge technology associated with supporting household brands on a global scale.

We understand your business

We understand your business Read more

Partnership - it's about the journey

Partnering with organisations to provide seamless transformations Read more

Our people are what make us different

People - our people are what make us different Read more

Embrace the digital age

Understanding customer behaviour is key to driving digital transformation Read more


Testimonials Read more