"Iarnród Éireann Irish Rail has formed a very strong relationship with our outsourcing partner, Capita Customer Solutions, to deliver consistently better experiences for our customers.  Our staff have embraced the partnership model with our outsourcing partner and instead of feeling like something had been given away, our employees are enjoying the benefits of their workloads being shared.  The positive customer experience has enabled us to focus on and develop our own teams and use the teams for some proactive customer care initiatives.  The excellent reporting received from our outsourcing partner has given us some very useful insights into what customer areas the company need to focus on.
I would strongly recommend the outsourcing partnership model."

Ronan Murphy
Customer Relationship Manager
Iarnród Éireann Irish Rail